解决问题的八步骤：100页管理干部如何分析解决问题，高管必修
为职场精英打造个人知识体系，升职加薪！管理干部如何分析解决问题
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1、异常问题
应该做到（得到、达到）而尚未（得到、达到）或不应该发生而发生者，表示现状比基准不好，而实力没有发挥出来。
2、改善问题
希望做到（得到、达到）而目前尚未做到（得到、达到）者，表示现状与期待差距，而希望提升实力。
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问题解决程序简表
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解决问题的八步骤1、问题定义－无法容忍的异常现象；
2、问题分析－评估关键问题并收集证据与设定目标；
3、原因分析－发掘造成问题的原因并确认主要原因；
4、对策拟定－针对要因运用手法拟定重要对策；
5、决策分析－依选择标准比较可行方案并评估决策；
6、实施追踪－运用行动计划表落实行动进度；
7、效果确认－调查、统计与评估结果的有效性。
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